Windows Fails to Boot With Device Plugged In to USB Port

[BrianB325]

I have a HP All-in-One 24-f0045z that is used to connect and control some industrial equipment.

When I have the control device plugged in a USB port, windows will fail to load.  There is a generic error message immediately after the BIOS boot saying that Windows had an error and will try to repair.  It will cycle through the repair process, unable to fix the problem, and then shut down.

If I remove the device connected to the USB port, the system boots properly.  I can then connect the device and proceed with no issue.

It's not a Windows specific issue as I have been able to boot other Windows PCs, running the same version and updates of Windows, on different hardware.

I have checked the BIOS boot order to make sure, or disable, USB booting in case the BIOS is looking at the USB connected device for Windows and that is causing the failure.  I have also sent the PC back to HP twice for repairs, with no success.  If anyone has had a similar problem and found a solution, I would appreciate your feedback.

Thank you!

Brian

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

You have two mainboard USB controllers (USB 2.0-USB 3.1).

Does this happen on both controllers?

Regards

[BrianB325]

Hello and thank you for the response.

This does not happen on both controllers.  How can I tell which is the issue?

The system will restart properly with the device in Port 1 Hub 4 and Port 2 Hub 4

But not when in Port 7 Hub 2 or Port 6 Hub 2.

[Grzwacz]

Hi BrianB325,

You're very welcome.

USB 2.0 is item 2 in the following image. USB 3.1 is item 6 (image below).

The cause could be, but not limited to:

1. USB drivers, any problems in Device Manager?

2. Windows system files, run a check disk.

3. Unknown cause?? Something on this USB device is causing a Windows boot problem when it is connected to one of the USB controllers.

I don't know why it happens on this PC.

Regards