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Scuba22
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Windows Start Error - Stuck in Loop

HP Recommended
HP ENVY Phoenix Desktop - 860-079na
Microsoft Windows 10 (64-bit)

I’m really hoping that someone can help as i appear to be going in circles (apologies for the long post but I'm well and truly stuck).

I was using my computer when suddenly it crashed and restarted unexpectedly. I don’t think i had downloaded any new software or updated windows recently. The computer restarted and a blue recovery screen appeared stating that the \windows\system32\winload.efi file didn't match the check sum.  I was then given 4 options:

Press Enter to try again

Press F1 to enter Recovery Environment

Press F8 for Start-up Settings

Press Esc for UEFI Firmware Settings

 I selected “F1” and the computer restarted and loaded normally. I entered my password and waited for everything to load when the computer crashed and a different blue screen appeared stating that there was an error and showed a stopcode:irql_not_less_or_equal (now it seems to give me a different stop code every time i restart e.g \windows\system32\ntoskml.exe or \windows\system32\drivers\mvumis.sys contains an error)

). The computer restarted and took me back to the first blue screen.

This is where the cycle has begun. I have tried every option and sometimes the computer turns off, sometimes it freezes and sometimes it actually goes into Start-up settings  or the recovery environment. When it does actually do something i have tried using the automated repair tools (which it completes and then windows loads and promptly crashes again back to the blue screen). I have tried every option it offers and sometimes it does appear to fix windows but it only runs for a few minutes before it crashes back to the blue screen. The longest time it has run is 10 minutes where i was in windows and trying to get it to repair windows. It was at 10% when it crashed to the blue screen and the cycle began again.

One thing i have noticed is that i don’t think that i can get the UEFI option to work. I have downloaded a new copy of Windows to a USB and i also have a previously made recovery USB but i cannot seem to get windows to load from them. I have tried pressing the Windows key & C, F8, F11 and F12 etc but nothing seems to happen. The computer either restarts and goes straight back to the blue screen with the four options or freezes for an hour or two and then turns off. Does anyone have any ideas? On older versions of windows i had simply reinstalled windows from a DVD but that's no longer possible.

 

The one time i did manage to get to the install a fresh copy of windows it asked me for my windows password which it kept rejecting. I know it was correct as i can login on my MAC.

2 REPLIES 2
Grzwacz
Level 12
Level 12
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Message 2 of 3
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HP Recommended

Hi,

 

Forum rules preclude password recovery assistance.

 

I suggest you check for bad hardware, possibly the storage device or memory. Run HP Diagnostics at startup.

 

Start the PC, tap "ESC". select "F2". Run system and component tests.

 

Data may be recoverable if the memory is bad or the HDD is failing. Connect the HDD to a different PC internally via SATA or externally using a SATA to USB adapter.

 

You may have to replace the HDD and reinstall Windows if you don't make system image backups.

 

Regards

 

 

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Scuba22
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HP Recommended

Hi,

 

Thanks, I ran the HP diagnostic for both the System and Components and they came back clean.

 

After I ran the diagnostic tool I can now login to windows but it still won't recognise the either the repair USB or the windows install USB. When i do login to windows i cant get the Start menu to launch by either clicking on it or using the windows key. I have also noticed that I cant get windows store to launch either. I have tried right clicking on the start key and clicking on Apps and Features or system and it wont launch either of them. A box will appear for a few seconds and then close. File explorer,  windows power shell, internet explorer and device manager however will work. Does anyone know how i can fix this? My plan was if i could log in i was going to try and use the recovery options but i cant navigate to them? I also noticed that if i login as a new user Start appears to work fine. Is there anyway i can use this to fix my old profile or is it best just to migrate over to a new profile? 

 

I'm not worried about resetting the password i really don't mind if i just wipe the computer.

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