02-28-2019 11:05 AM
My computer attempted to complete a windows update and continues to say that it’s at 30% then reboots...it’s doing this on a never ending cycle. Is there anyone else who has this problem? If so, is there a fix? I know I’m not under warranty anymore but the computer isn’t even 2 years old yet so for a windows update to have affected the computer in a poor way, already, is very disappointing. Any help would be appreciated.
03-01-2019 05:36 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:
To get started, you will first need to have a license to install Windows 10.
You can then download and run the media creation tool.
For more information on how to use the tool, see the instructions below.
A Nod Is As Good As a Wink...