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HP Recommended
OMEN by HP Obelisk Desktop PC - 875-1040st CTO
Microsoft Windows 10 (64-bit)

I recently downgraded from Windows 11 to Windows 10 but in the process of doing that, my PC was stuck on the booting screen for about one and a half days. I had shut it down because I thought it wasn't going to finish but after that I have been trying to get back into the computer only to be met by the blue screen DRIVER_PNP_WATCHDOG. I've tried using all the menus for BIOS, F2, ESC, F8, and F11. I've even tried the HP diagnostic tool to update my bios and then continued from there only to be met back to the same blue screen.
Automatic repair never loads, safe mode does not work, I even tried booting from a USB with a fresh Windows 10 *and* Windows 11 but it all leads back to that same blue screen: PLEASE HELP!

1 REPLY 1
HP Recommended

I recommend you restore your system to factory conditions using the cloud restore procedure

.Look for your product ID for example

BeemerBiker_0-1665850557925.png

 

If your product ID is 6FH15AV#ABA then there is a cloud recovery

BeemerBiker_1-1665850596108.png

You will need a 32gb USB flash to do the recovery

Note that you run the app listed in that URL, do not just download the app onto the flash drive

 

Unfortunately, you may have changed your BIOS setting to where the recovery may  not work.

Go into BIOS and verify the following

Secure Boot enabled (legacy disabled)

TPM enabled

ACPI (or RAID) enabled and NOT IDE (ignore if not an option)

boot sequence "Windows Boot Manager"

when starting up with that USB recovery you may have too select USB boot to have the flash drive used.

 

If under warranty and you want to let HP support fix it then call

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

 


I am a retired Principal Analyst, and a community volunteer.
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