Windows in my AIO Model 22-df0000ne doesn't start

[ak7800]

When I turned on my HP All-In-One Model 22-df0000ne nothing appears on the screen. If I press any key I got at the top left corner of my screen the following:

processor type : intel(R)  Core(TM)  i3-1005G1  CPU @ 1.20GHz

Process Speed :  1200MHz

L1/L2/L3  Cache Size : 80KBx42 /  512KBx2  /  4096KB

Memory Size 4096 MB   DDR4  /  3200  MHz  /  Single  Channel 

Channel A :  XMM1  0 MB 

Channel B :  XMM2 4096  MB

BIOS  Revision/Date :  87A4  vF.22  11/20/2020 

Also at the middle bottom of the screen the following:

                                                                                    press the ESC key for Startup menu 

If I press ESC key, I got at the bottom right corner  "Startup Menu" . It stuck on this. The computer doesn't response to any keystroke.

If I press F1 instead of ESC  I got at the bottom right corner  "System Information" . It stuck on this. The computer doesn't response to any keystroke.

If I press F2 instead of ESC  I got at the bottom right corner  "Diagnostics" . It stuck on this. The computer doesn't response to any keystroke.

If I press F9 instead of ESC  I got at the bottom right corner  "Boot Menu" . It stuck on this. The computer doesn't response to any keystroke.

If I press F10 instead of ESC  I got at the bottom right corner  "Setup" . It stuck on this. The computer doesn't response to any keystroke.

If I press F11 instead of ESC  I got at the bottom right corner  "System Recovery" . It stuck on this. The computer doesn't response to any keystroke.

Please help and advise. Thank you.

[WAWood · Accepted solution]

@ak7800 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.

Good Luck

[ak7800]

Thank you so much WAWood for your detailed reply. In fact, I took yesterday my AIO to a local HP Authorized Service Center. They are looking at it. 

BTW, the issue which I am facing with my HP AIO computer is very common. It has been reported by many HP computers/Laptop owners.

Once again thank you and sure you deserve the thumbs-up 👍