Won’t boot. Caps lock flashes 3 long 2 short

[Jayedevel]

Laptop randomly turned off, I tried turning it back on only to have a black screen and caps lock flash 5 times (3 long 2 short). I had seen previous posts about it and figured it was a memory issue, so I bought new memory. That didn’t work, everything is clean and in place, not sure what else I can do. 

[A_Gayathri]

Hi @Jayedevel,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Jayedevel]

Product name is: Victus by HP Laptop 16t-d100

[A_Gayathri]

Hi @Jayedevel 

Thank you for your reply  

Thank you for posting your query, I will be glad to help you.

I understand the flashing caps lock on your HP laptop is an error code indicating a hardware issue. In this case, the 3 long and 2 short flashes typically suggest a problem with the memory (RAM). Since you've already tried replacing the memory and the issue persists, there are a few other steps you can take to troubleshoot and potentially resolve the issue.

Please try the following Troubleshoots steps. 

To assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop recently?
• Is the power cord connected directly to a working wall outlet?

Meanwhile, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

Step 1: Hard reset 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

Step 2: Recovering the BIOS

• Turn off the computer, and then connect the power cord.
• Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

• Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
• The HP BIOS Update screen displays and the recovery begins automatically.

You may also refer to the steps mentioned in this document: HP Notebook PCs - Computer beeps or a light blinks during startup

HP PCs - Testing for hardware failures
 

Refer to this document: Victus by HP 16.1 inch Gaming Laptop PC 16-d1000

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jayedevel]

Tried doing the hard reset to no avail

[Jayedevel]

 to answer your previous questions, no hardware changes were made prior to the issue, and the outlet the AC adapter was plugged into has no issues.

[A_Gayathri]

Hi @Jayedevel ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!