cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
1 0 0 0
Message 1 of 1
201
Flag Post
HP Recommended

Won't boot (not even BIOS) with USB Rfid Reader connected

‎10-12-2017 06:17 AM

Product: HP ProOne 400 G2 20-in Non-Tou
Operating System: Microsoft Windows 10 (64-bit)

We have problems with the ProOne 400 G2 Series.

 

In out company we use Stronglink USB RFID Reader ( Model SL040A). These Reader simulates a normal keyboard, nothing special, no driver needed.

 

If these readers are connected to an ProOne 400 G2, the system won't boot. Not even the Bios Splash Screens comes up.

- if you disconnect and boot into Bios setup, then connect the reader - the computer freezes

- if you disconnect, boot to windows, then connect the Reader everthing works fine

 

We are using about 100 of these Reader on several HP Models without any problems. ProOne 400 G1 Series also works fine. But the G2 Series an HP Z240 Workstation do have these problems.

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation