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llau2
Level 1
10 7 0 0
Message 1 of 4
235
Flag Post

Solved!

Won't boot up

HP Recommended
HP 23-f317c
Microsoft Windows 8.1 (64-bit)

Pavillion All-In-One Touch Smart 23 All-In-One PC.  Blue screen of death said boot configuration date missing or error, with File:\EFI\Microsoft\Boot\BCD and error code 0XC0000185.  Passed short DST, failed long DST with failure ID:U4G7XL-000AGX-PXPAXF-61B703, possible the hard drive is toasted?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
138,064 92,726 21,310 28,640
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U4G7XL-000AGX-PXPAXF-61B703OKXXXXXXXXXX1/31/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

Yes, you will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

After you replace the drive, you can reinstall W8.1 for free by using the W8 product key in your PC's BIOS.

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want the plain W8.1 64 bit ISO file.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

 

Then you can install the available drivers and software from the  PC's support page.

 

HP Pavilion TouchSmart 23-f317c All-in-One Desktop PC Software and Driver Downloads | HP® Customer S...

View solution in original post

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3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
138,064 92,726 21,310 28,640
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U4G7XL-000AGX-PXPAXF-61B703OKXXXXXXXXXX1/31/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

Yes, you will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

After you replace the drive, you can reinstall W8.1 for free by using the W8 product key in your PC's BIOS.

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want the plain W8.1 64 bit ISO file.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

 

Then you can install the available drivers and software from the  PC's support page.

 

HP Pavilion TouchSmart 23-f317c All-in-One Desktop PC Software and Driver Downloads | HP® Customer S...

View solution in original post

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llau2
Author
Level 1
10 7 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you very much for the quick respond. I have downloaded the ISO and the two attachments.  PC belongs to my niece with three little ones which are being on-line home schooling, will try to update you after we get/install new HD. 👍

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Paul_Tikkanen
Level 21
Level 21
138,064 92,726 21,310 28,640
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

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