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AdyUk
Level 1
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Solved!

Won't start

HP Recommended
Hp Envy 24-n005nx
Microsoft Windows 10 (64-bit)

Hi,my All in One won't start,its been in service with the same problem in September 2018,warranty is expired,but for the same problem I think is need to have warranty at least 1 year.

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Lil_Boy_Blue
Level 12
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Message 2 of 8
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Hi

In the UK there is a SELLER'S warranty of 2 years.

https://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

 

So find your receipt, write a letter of rejection and visit the shop.

 

If in doubt please ask.

OR


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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AdyUk
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Message 3 of 8
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Hi,my All In One was New(Other) and I bought this in Feb 2018 and in September 2018 warranty was expired,but before with 2 weeks had a problem like now,no turn on.Was in service in September 2018 and now have the same problem.What I need to do?Thank you, Adrian

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Lil_Boy_Blue
Level 12
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Hi

I dont know. 

Where in the world do you live, inside or outside the EU???

Was it purchased new and in a box, you were the first owner?

 

 

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AdyUk
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Hi,I live in Uk,the All In One was like new,really I don't know what is mean,maybe was just open the box ..But the product look like new,it does not have any wear marks.I just fix the problem,the small batteries need replace.But,I need to change this comp,my son play hard games and I'm afraid is short time is going down for good.

Thank you all for trying to  help me !

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Lil_Boy_Blue
Level 12
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Message 6 of 8
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Prego.

 

One of these?

https://www.amazon.co.uk/CMOS-BIOS-Battery-Inspiron-laptops/dp/B00O4Z1KZG?SubscriptionId=AKIAILSHYYT...

 

This keeps the Clock and BIOS settings alive in memory. 

A small simple repair that does not suggest the PC is failing or inadequate.

 

 

 

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AdyUk
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Hi,yes ,this one.My son told me some games have lag with this comp.Do you have any suggestion for some Desktop?

Thank you

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Lil_Boy_Blue
Level 12
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Large Supermarket, Sainsbury etc;  Computer Shopper.

subscribe.computershopper.co.uk 

 

listed will be Budget, Business and Gaming.

£500 to £2500

 

 

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