• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-19-2023 10:38 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hp all in one model# 20-c434

Category:
1 REPLY 1

‎02-19-2023 11:05 AM - edited ‎02-19-2023 11:13 AM

HP Recommended

Hi

 

Try all troubleshooting steps at this site https://support.hp.com/us-en/document/c04126730 

 

It's not looking good since you have no USB keyboard and mouse function.

 

Try resetting CMOS by removing the CR 2032 MB battery, wait for a while, then reinstall the CR 2032 MB battery.

 

The last option is to have a local PC tech check the system.

 

A good tech might be able to reprogram the BIOS or replace/reprogram the BIOS chip if the BIOS chip is soldered to the MB. Reprograming the BIOS does not require a working PC.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.