cancel
Showing results for 
Search instead for 
Did you mean: 
Gerd_vdh
New member
1 0 0 0
Message 1 of 2
143
Flag Post

aio 22-2107nb startups with keuboard error message

HP Recommended
All in one 22 - 2107nb

wen the aio startsup screen i have the message keyboard error mouse and keyboard don't work and can not do enithing

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,080
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Gerd_vdh,

 

Are you using a wired or a wireless keyboard\mouse on the PC?

 

Have you tried checking with a different mouse or keyboard? Does the issue persist?

 

Check if the keyboard is functioning on the BIOS page.

 

If the keyboard works on the BIOS page try restoring the BIOS to defaults.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Try updating the BIOS to the latest version and check if it helps.

 

Update the BIOS using this link. Click Here

 

If you are using a USB mouse\keyboard try connecting it to a different USB port and check if it works.

 

Also, try connecting the mouse and keyboard to a different PC and check if it functions.

 

Check if the keyboard is functioning on the BIOS page.

 

If the keyboard and mouse do not function on a different PC it is a hardware issue with the keyboard and mouse.

 

If the keyboard and mouse are not functioning on the PC. Try few steps recommended below.

 

Refer this article to further troubleshoot keyboard issues with your PC.

 

Refer this article to further troubleshoot mouse issues with your PC.

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation