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tjmac98
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all in one power blinks on and off

Microsoft Windows 10 (64-bit)

imy all in one blinks on and off alternating with hp logo screen. this all started after a hard shut off during an automatic upate. it will continue to do this until i shut it down. not a computer whiz could use some knowledge

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all in one power blinks on and off

@tjmac98

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Product name and model number.

 

Thanks 🙂


I am an HP Employee

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tjmac98
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all in one power blinks on and off

model # 22-b013w

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HP Support Agent
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all in one power blinks on and off

Let;s perform a hard reset on your Computer first: 

  1. Turn off the computer. Disconnect the power cord from the back of the computer.

  2. With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.

  3. Reconnect the power cord and turn on the computer.

Also, which light is blinking and the sequence of it?

 

You can refer to this document: https://support.hp.com/in-en/document/c01732674

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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tjmac98
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all in one power blinks on and off

the hard reset was first thing i did. it did not change anything. it still turns on goes to hp logo screen then shuts off and turns back on .it repeats that cycle until i shut it down completely

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tjmac98
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all in one power blinks on and off

there is no sequence of beeps or lights. only light that comes on is power light until hp logo screen then shuts off and turns on again and repeats

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HP Support Agent
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all in one power blinks on and off

If there are no blinks or sequences as such, this may be a hardware malfunction and I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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