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HP Recommended
touchsmart 610
Microsoft Windows 10 (64-bit)

Hi folks, Ill cut to the chase cuz im about to recycle this this.  My kid needs this sorted in time for second semester so any help would be awesome. In a nutshell, when power button is pressed it illuminates briefly, both fans try to start but dont quite make it past the second revolution then nothing else, the power light simply goes out with no error beeps..just gone. Power light on brick stays lit, hard drive doesnt even try to spin up. Ive checked ram one stick at a time..no changes, my first GUESS was cpu over heating, so replaced thermal paste..no changes.  help?

2 REPLIES 2
HP Recommended

Open the Start menu, search for Command Prompt, and select it.
Type the following command: msdt.exe -id DeviceDiagnostic
Press Enter. This will launch the Hardware and Devices troubleshooter.
Click Next and run the wizard through. The tool will automatically detect issues and then repair them.

 

Regards,

Peter

HP Recommended

If your TouchSmart 15 won't turn on, your battery may be the cause. Your battery could be broken beyond repair causing your TouchSmart to not turn on. One way to check is to remove the battery (guide to removing the battery can be found here) and then try to turn on your TouchSmart with the charger plugged in.

 

Regards,

John

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