• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

HP ENVY Desktop TE01-3087cbBundle PC (319P8AA)
HP All-in-One 24-cb1017c Bundle All-in-One PC (577D8AA)

Hello everyone, 

So i got those unit i want to update adn install a clean windows 11, my issues is i cant beacuse at part to select disk intallation those says "we couldnt find any drive, to get a storage drive,click load driver "

any clue or help please

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

I have zipped up and attached below, the Intel storage controller drivers that I hope work for Windows to find the hard drive.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

I have zipped up and attached below, the Intel storage controller drivers that I hope work for Windows to find the hard drive.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

HP Recommended

thank you for your help i solved 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.