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01-16-2022 10:19 AM
@trina1972 -- two possibilities:
1. the disk-drive is not currently connected to the motherboard -- not getting any power, or the "data" cable between the motherboard and the disk-drive has come loose, or otherwise is damaged.
2. the disk-drive has "failed" -- the electronics part of the disk-drive has failed, or the motor that spins the disk-drive has failed. Windows cannot be loaded from the disk-drive.
I suspect that you do not have familiarity with disassembling your All-In-One computer to do any trouble-shooting. So, you have two choices:
1. If your computer is less than 12 months old, contact HP Support to open a claim against the HP Warranty, for HP to repair/replace your computer, at their expense.
2. If the warranty has expired, find a local owner/operator computer store, and take your computer, and its external power-supply, to them, for trouble-shooting. Typically, they have better technical skills than a "Computer-Geeks-With-A-Jeep" type of computer-repair company.
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