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‎02-04-2023 09:19 AM

HP Recommended
Product: HP All-in-One - 20-e014 (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

after i i finished playing a game on GEFORCE now, i was trying to exit out of it, but it wasnt responding for a while, so i decided to pull the plug then boot up my pc again. but as it was booting, after the loading screen came up, it just when black. i was able to move my mouse around and that was about it. also ive tried everything on youtube. like command prompt, startup repair, system restore, reset pc. but literally nothing worked so now i decided to come here for help.

Category:
3 REPLIES 3

‎02-12-2023 02:59 AM

HP Recommended

Hi @kiingducks,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing black screen issues with your HP All-In-One - 20-E014 (ENERGY STAR).

 

Please follow the steps listed below for BIOS recovery:

1. Turn off the computer and keep the power adapter plugged in.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

4. The HP BIOS Update screen displays, and the recovery begins automatically. Follow any on-screen prompts to continue the start up to complete the recovery.

You may also check the link: https://support.hp.com/us-en/document/c02693833

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎02-26-2023 09:25 PM

HP Recommended

i followed all of the steps and yet it still didnt work.

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‎02-28-2023 09:23 AM

HP Recommended

Hi @kiingducks,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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