blue screen issue

[yaq2025]

my AMD Ryzen 5 5625U with Radeon Graphics hp all in pc has consistently blue screen showing stop code:  UNEXPECTED STORE EXCEPTION. when i check event viewer it shows critical  event ID kernel power issue. i have done sfc /scannow and chkdsk comands but nothing is fixed. please can someone help me how can I fix this issue permanently  it is annoying. thanks

[Bill_To · Accepted solution]

Greetings @yaq2025 

Welcome to the HP Forum. 

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

It sounds like you can still get into windows once in a while.

Run Windows Memory Diagnostics.

Check Device Manager for any errors.

Back up system drive data before trying the following:

1. W11 24H2 has a Windows in-place upgrade option. Navigate to Settings>System>Recovery.

Then select "Fix Windows using Windows Update".

2. Try a "test" clean Windows installation. Same error after doing this points to a hardware problem.

The Windows Event Viewer error you have described can also be caused by: hardware, hardware drivers, or possibly a failing power supply.

I'm sorry to say but there may be no simple fix.

Regards