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HP Recommended
OMEN 30L Desktop GT13-0000i (236B1AV)
Microsoft Windows 11

after desktop upgrade to windows11, the computer keep bluescreen frequently. More than 5-6times per day.

After checking online, it seems that windows 11 has affect the intel SSL. Need new version driver or any other thing to fix this.

Thanks a lot

1 REPLY 1
HP Recommended

Hi @chao19850928,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing bluescreen issues with your OMEN 30L Desktop GT13-0000i (236B1AV).

 

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.