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‎06-15-2022 03:53 PM

HP Recommended

No recent new installations.  Get an error message regarding boot and said go to techcenter/startup.  Did what that said and passed memory test.  Now says go to techcenter/PCDiags  Did that but not clear what to do next?

 

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1 person had the same question
1 REPLY 1

‎06-16-2022 05:25 AM

HP Recommended

Not sure what that means unless it is asking for you to run the complete Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.  Run the complete routine for all items.  It seems to indicate perhaps the hard drive has failed.
Report back with the results.


I'm not an HP employee.
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