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HP Recommended

I just installed a 1050 ti graphics card on my system. But now when i try to start it im stuck at a black screen with text summarizing my system specs. It says to press esc but when i do nothing happens. thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for the additional information, @votaugh.

 

As I suspected, the video card is not compatible with the motherboard.  The card requires UEFI in the motherboard instead of a Legacy/standard BIOS.  HP didn't begin using UEFI until mid-October, 2012.  The BIOS can't be update to UEFI.  The last cards not to require UEFI are the GTX 660/670 series.  Your best option is to choose a manufacturer and contact their Tech Support for help with choosing the best card for your system.  This will save you time and money.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

3 REPLIES 3
HP Recommended

@votaugh, welcome to the forum.

 

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  I believe that your problem is caused by the fact that the video card is incompatible with the motherboard.  I will be able to help further when I have the full model or product number of the computer.

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

p7-1270t

HP Recommended

Thank you for the additional information, @votaugh.

 

As I suspected, the video card is not compatible with the motherboard.  The card requires UEFI in the motherboard instead of a Legacy/standard BIOS.  HP didn't begin using UEFI until mid-October, 2012.  The BIOS can't be update to UEFI.  The last cards not to require UEFI are the GTX 660/670 series.  Your best option is to choose a manufacturer and contact their Tech Support for help with choosing the best card for your system.  This will save you time and money.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.