03-20-2022 12:20 PM
You can't reset the PC if you don't know the Windows password.
I checked the PC's product number on the HP cloud recovery tool database, and it is not supported.
Your only option would be to use the Microsoft media creation tool, create a bootable USB installation flash drive and clean install W10.
After W10 has completed installing you can install the drivers and available software from the PC's support page.
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