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flyer000777
New member
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Message 1 of 2
141
Flag Post

cant even access setup

HP Recommended
6YR55AA
Microsoft Windows 10 (64-bit)

my hp 6YR55AA desktop pc will not boot.  it has power and i can hear a fan come on but nothing but black.  the computer isn't even 4 months old! can't access setup. nothing.  help!  so frustrating. 

 

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

You're very lucky, you are in warranty.

 

Contact HP Support (Link). Use the warranty.

 

I would say you have a hardware problem. A forum cannot fix a hardware problem without suggesting removing and swapping components to find the bad part.

 

You have no video and you can't access the BIOS.

 

Regards

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