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‎07-05-2021 06:11 AM

HP Recommended

HP ALL in One desktop - no recent changes or software/apps upgrades

Category:
1 REPLY 1

‎07-08-2021 06:26 AM - edited ‎07-08-2021 06:26 AM

HP Recommended

@Scot1950

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I suggest you run an extensive Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

If the Tests pass, please perform a Refresh or Reset https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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