computer is locked

[WardRd]

HP Desktop. Windows 11. Started last night when I tried to power off.

[Nal_NR]

Hi @WardRd,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're facing this issue with your HP All-in-One PC. I know how frustrating it can be when your computer doesn't work as expected. Let me help you troubleshoot.

• When you say the computer is locked, are you unable to move the mouse, access the keyboard, or shut it down?
• Did you recently install any updates, new software, or hardware before this started?
• Are there any error messages or unusual behavior displayed on the screen?

Let's try these steps. 

Perform a Hard Reset:

• Press and hold the power button for 10-15 seconds until the computer powers off completely.
• Wait for 30 seconds, then press the power button again to restart.

Boot into Safe Mode:

• Press the power button to turn on the PC. As soon as it starts, repeatedly press F11 (or Shift + F8) to access the recovery menu.
• Select Advanced Options > Startup Settings > Restart.
• Choose Safe Mode and check if the issue persists. If it doesn't, the issue might be related to software or drivers.

Disconnect External Devices:

• Remove all peripherals (e.g., USB drives, printers, or external monitors).
• Restart the PC and check if it boots normally. A faulty peripheral can cause system hangs.

Check for Stuck Processes:

• If you can access Task Manager (Ctrl + Shift + Esc), end unresponsive processes under the Processes tab.
• Look for any programs showing "Not Responding" and select End Task.

Perform a System Restore:

• If Safe Mode works but normal mode doesn’t, consider rolling back to a restore point:
  • In Safe Mode, search for Create a restore point.
  • Select System Restore, choose a restore point from before the issue started, and follow the prompts.

Hope this helps! Keep me posted for further assistance

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