computer keeps freezing

[collagecomputer]

computer keeps freezing, ive tried everything suggested by AI support

[Kuroi_Kenshi]

Hi @collagecomputer,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP All-in-One 24-cr1000i is freezing frequently on Windows 11, and previous troubleshooting hasn’t resolved the issue. Let’s go step by step to get this fixed.

Detailed Troubleshooting Steps:

Check for Windows Updates:

Go to Settings → Windows Update → Check for updates and install all pending updates.

Restart your PC after updates.

Update Drivers:

Press Win + X → Device Manager.

Update drivers for Display Adapters, Chipset, Network, and Storage Controllers.

Alternatively, download the latest drivers from the HP Support page for your model.

Check for Disk Errors:

Open Command Prompt as administrator.

Run chkdsk /f /r and follow prompts.

Restart your PC to allow disk check to complete.

Scan for Malware:

Use Windows Defender or a trusted antivirus to run a full system scan.

Check System Resources:

Press Ctrl + Shift + Esc to open Task Manager.

Check for high CPU, memory, or disk usage. Identify apps causing freezing and uninstall or update them.

Run System File Checker:

Open Command Prompt as administrator.

Run sfc /scannow to repair corrupted system files.

Perform a Clean Boot:

Press Win + R → msconfig → Services → Hide all Microsoft services → Disable all.

Restart PC and check if freezing persists.

If resolved, enable services one by one to find the culprit.

Consider HP Hardware Diagnostics:

Restart the PC and press Esc → F2 to enter HP PC Hardware Diagnostics.

Run Memory Test, Hard Drive Test, and System Tests to identify hardware issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,