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‎02-05-2024 04:56 AM - edited ‎02-05-2024 05:24 AM

HP Recommended
Operating System: Other

My computer wont turn on regardless of being plugged up. i tried to hard reset it to no avail. do i need a new ac adapter cord or a whole new computer.

Model is Hp 22 all in one Pc

Category:
1 REPLY 1

‎02-05-2024 06:14 AM

HP Recommended

It could be the adapter or it could be the PC.  There are some tests that will help to understand which it is. Depending on the adapter, some have a light to indicate if it is working.  Without it being connected to the PC, is there a light indicating power to the adapter when it is plugged into the wall outlet?  Locate a voltage test meter and verify the output of the adapter, even if it has a light indicating it is powered.  I probe in the center hollow and touching the outer ring with the other lead.  Most will be around 20V DC.

Try a different power adapter.


I'm not an HP employee.
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