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HP Recommended

my screen has been cracked and i can no longer use the touchsceen abilities this computer has, i have a factory warranty until the 24th of december 2024. i have no idea how to claim it or use it any help?

1 REPLY 1
HP Recommended

Hi @sidney221,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop screen as it is damaged and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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