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Message 1 of 2
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desktop570-p030 While updating BIOS screen went black. Emergency shut down. Screen, keyboard dead.

HP Recommended
desktop Pavilion 570-p030 , Serial # CNV71800WG
Microsoft Windows 10 (64-bit)

While down loading HP latest update of BIOS  screen went black. Emergency shut down performed on desktop. On starting Screen, keyboard and mouse dead and do  not start. Have tried various things. Nothing works. While desktop looks like it is working but it is not as even start button light is not on. Looks like BIOS is corrupted and needs to be fixed.

I am told this happens with many HP customers,

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Thank you for posting on the HP Support Community.


Have you tried the BIOS recovery option using a key combination? If no, try below steps

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

And, also use a second working computer with an active internet connection to create a BIOS recovery USB flash drive to install fresh BIOS.

  1. Get the product number for the original notebook that requires a BIOS recovery. This number is typically found on a label on the bottom of the notebook or on the box it shipped in. Go to How Do I Find My Model Number or Product Number? for additional options.

    NOTE: The general or series name near the keyboard or on the frame around the display is not specific enough for identifying correct download files.
  2. Insert a blank USB flash drive into an available port on the second computer.

  3. Go to the HP Customer Support - Software and Driver Downloads page.

  4. Navigate to the product page for your computer.

  5. Select BIOS, and then review the details of the latest available version or the specific version recommended for the recovery. Confirm it is the correct BIOS update before proceeding.

      CAUTION: Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working.
  6. Click Download, and then click Run.

  7. Click Yes on the User Account Control screen.

  8. On the InstallShield Wizard window, click Next.

  9. Select I accept the terms in the license agreement and then click Next.

  10. In the HP BIOS Update and Recovery window, click Next.

  11. Select Create Recovery USB flash drive, and then click Next.

  12. Select your USB flash drive, and then click Next.

  13. Wait while the BIOS files copy to the USB flash drive.

  14. When The recovery flash drive was created successfully displays, click Finish.

  15. If necessary, click Cancel to close the update utility.

  16. Remove the flash drive from the computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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