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- HP Community
- Desktops
- Desktop Boot and Lockup
- failed BIOS update bricked my computer

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09-24-2023 11:38 PM
So what can I do about a dead computer. I had a failed BIOS update and noone (Geek Squad or HP Service center can reburn the BIOS. Should HP be liable to fix or replace my computer? Both said it is not worth sending bak to
09-25-2023 07:15 AM
Hi:
According to the product specs for your PC, it comes with the MonkD motherboard which was affected by a recent BIOS update that has caused havoc from what I have read over the past month or so.
HP All-in-One - 24-df0037c Product Specifications | HP® Customer Support
The only suggestion I can offer would be to follow the guidance I posted at the link below, which has been able to resurrect several from the abyss.
https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-BIOS-update-failed/m-p/8860291#M78416
Since this is a peer-to-peer forum and we don't work for or represent HP, you will have to contact HP customer service starting at the link below to see if any remedy may be possible if the above guidance doesn't work for your PC.
Contact HP | HP® Official Site
I would be very upset if this happened to me is all I can say.