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‎05-31-2021 06:34 AM

HP Recommended
Product: HP elite dragonfly Icore5
Operating System: Microsoft Windows 10 (64-bit)

Cannot start dragonfly. Power-on authentication and pasword does not work

3 REPLIES 3

‎05-31-2021 07:25 PM

HP Recommended

By "do not work", do you mean that you can type an ID, and type a password, but Windows reports "incorrect ID/password" ?

 

The "rules" on this forum do not permit anybody to respond on how to bypass such a condition.

 

Can you try a different keyboard, in case that your keyboard is malfunctioning?

 

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‎06-01-2021 01:14 AM

HP Recommended

Thanks. I understand. I will try to contact HP support.

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‎06-03-2021 03:54 AM

HP Recommended

I contacted HP support but they told me to contact the supplier. I seems to be a very rare fault that can not be solved. Machine needs to be returned. 

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