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carat
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Message 1 of 4
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fingerprint not recognized power-on authentication and no pasword

HP Recommended
HP elite dragonfly Icore5
Microsoft Windows 10 (64-bit)

Cannot start dragonfly. Power-on authentication and pasword does not work

3 REPLIES 3
itsmyname
Level 9
5,032 4,948 230 644
Message 2 of 4
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HP Recommended

By "do not work", do you mean that you can type an ID, and type a password, but Windows reports "incorrect ID/password" ?

 

The "rules" on this forum do not permit anybody to respond on how to bypass such a condition.

 

Can you try a different keyboard, in case that your keyboard is malfunctioning?

 

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carat
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HP Recommended

Thanks. I understand. I will try to contact HP support.

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carat
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HP Recommended

I contacted HP support but they told me to contact the supplier. I seems to be a very rare fault that can not be solved. Machine needs to be returned. 

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