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Boogie523991
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Message 1 of 2
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forgot my admin password and can't get into my touch smart

HP Recommended
HP TouchSmart 610-1030y
Microsoft Windows 10 (64-bit)

how did reset my computer 

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Boogie523991 

IF you attempt to do a built-in reset, it will prompt for the password.

 

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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