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‎11-28-2022 09:12 PM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000i (1K4B7AV)

For the last 4 days, when I wake my HP Pavilion Desktop from sleep, I have been getting "WHEA_UNCORRECTABLE_ERROR" and computer is rebooting error message.  The machine is 11 months old, and is on a power conditioner / surge protector.  I have checked and W11 is up to date. I've not yet run any kind of memory tests.  Suggestions? thanks in advance.

1 REPLY 1

‎11-29-2022 06:16 AM

HP Recommended

That error usually indicates a hardware error.  Try running the Diagnostics routine.  Let it check all of the PC.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

If all units pass, then see here

https://www.lifewire.com/fix-whea-uncorrectable-error-4689907


I'm not an HP employee.
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