hard disk dst check says NOT AVAILABLE. No fail or pass/Everything else passed

[jdawnu]

Recently, while I’m using my desktop, it suddenly freeze on me and game me a blue screen. Then after I reboot my desktop, it gave me an error message. 

Boot Device Not Found

Please install an operating system on your hard disk. 

Hard disk (3F0)

F2- System diagnostics. 

Then I ran a quick check on hard drive, passed. But when I ran an extensive check and everything passed except the hard drive optimized dst check , it gave me a message said NOT AVAILABLE. 

It is just past 1 year new and I do not know what to do. 

Long DST: Not Available

Everything passed but 

[KrazyToad]

@jdawnu

Welcome to HP Community

I have gone through your Post and I understand your concerns

This is an indication that the hard drive is going bad.

Try Restoring the BIOS back to Defaults

1. Turn off the computer and wait five seconds.

2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

4. Press F10 to Save and Exit.

5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

6. Follow the prompts to restart your computer.

Link: https://support.hp.com/bg-en/document/c01443463

If the issue persists please contact HP Support for replacement hard drive

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[jdawnu]

This did not work and I can not get ahold of anyone at HP. Understand the covid thing but you would think I could talk to someone. Very very frustrating. My 1 year warranty just ran out.  $1,200 spent and barely used computer.  

[KrazyToad]

@jdawnu

I have gone through your Post and I understand your concerns

I will escalate your concerns to the appropriate team. We will need few information

I have sent you a private message. Please reply back with the requested information

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you