hello my hp laptop 14-cm0xxx pin is not working bcuz something went wrong and in my advanced startup

[AzrakZaman]

Whenever i try to sign into my user id it says something went wrong and the pin isnt working i could fix it if there was an advanced option in bios startup menu

[Gaya1239]

Hi @AzrakZaman 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with your HP laptop's PIN not working and facing problems during the sign-in process. If you're looking for advanced options in the BIOS startup menu to troubleshoot the problem, here are steps you can try:

Restart your Laptop: Start by restarting your laptop. Sometimes, a simple reboot can resolve temporary glitches.

Access Advanced Startup Options:

• Restart your laptop and during the startup, press the necessary key to enter the BIOS or UEFI settings. This key is usually displayed on the startup screen (common keys include Esc, Del, F2, F10, or F12).
• Once in the BIOS/UEFI settings, look for an option related to Advanced Startup or Advanced Options.

Reset BIOS Settings:

• If you can access the BIOS settings, navigate to the section where you can reset or load default BIOS settings. This is often called "Restore Defaults" or a similar term.
• Save the changes and exit the BIOS. Restart your laptop and see if the issue persists.

Windows Safe Mode:

• If you can't find the necessary options in the BIOS, you might try booting into Windows Safe Mode. This can be done through the Advanced Startup Options.
• Once in Safe Mode, you can troubleshoot and fix issues related to user accounts and login.

System Restore:

• If the problem persists, you can try using the System Restore feature to revert your system to a previous state where the PIN was working fine.
• Access the Advanced Startup Options and choose the System Restore option.

Windows Recovery Environment:

• You can also try accessing the Windows Recovery Environment (WinRE). Boot into it and use the troubleshooting options available.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AzrakZaman]

What do I do in safe mode if I cant unlock my laptop bcuz there something wrong and the pin isnt working

[Gaya1239]

@AzrakZaman ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!