Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post


HP Recommended
Microsoft Windows 10 (64-bit)

I just bought this computer its brand new , I just opened the box and set it up and it is so slow,  what is the reason for this?

Level 19
Level 19
90,955 90,832 11,699 25,056
Message 2 of 3
Flag Post
HP Recommended



Well, with the followin specs


It is a slow machine anyway. And you can't upgrade to anything except RAM from 4GB to 8GB. Did you read its specs before open your wallet ?



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Level 16
Level 16
30,925 30,832 2,818 6,794
Message 3 of 3
Flag Post
HP Recommended


With a new Win10 PC, you're almost always going to experience a very slow PC for a while because Windows Update (WU) is hogging your PC, searching for, downloading, and installing updates -- to bring your PC up to the most current version of Windows.


To find out what version and build of Win10 your PC is running, do the following:\1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)
3) the most current Win10 is v1809 Build 17763.253


If yours is older than that, most likely WU is hogging your PC trying to update it.

To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance

WU will restart itself automatically later on, so you basically have no choice thathan to bear with it until it finishes.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation