• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
690-0010a
Microsoft Windows 10 (64-bit)

system regularly blackscreens for about a minute then bsods with Video TDR Failure, i think the rx 550 is dead, but full system tests in bios all pass, help

7 REPLIES 7
HP Recommended

Hello
If not already tested, update the video driver available on the product page, no better try an old one
If whatever the driver is still this problem, indeed can be a hardware problem

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-desktop-pc-690-0000a/37730935/mo...

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

ive used several driver revisions, no dice

HP Recommended

So remove the graphics card
connect the screen to the motherboard
if no more problem, then replace the video card should fix it

https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-690-0000a/37730935

 

Upgrading & Servicing Guide

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

the video port in the mobo is broken

HP Recommended

it' s  not this motherboard?

 

 

Sunflower back I/O panel

 4 HDMI
 5 VGA
If you can' t try at least one of the two, there is nothing more I can do to suggest others.
apart from buying a graphics card, at the risk that it will not work better!

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

all the same exept the vga port is not populated

HP Recommended

So I don't understand well, I didn't give the right model

https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-690-0000i/19769765/model/21761448...

 

Lincs motherboard specifications.


but it would be this motherboard, but, it is about a single vga port
"the vga port is not populated" ??
But what happened to the port of the motherboard, is it not possible that your problem is from there, if it is damaged?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.