• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-10-2022 06:19 PM

HP Recommended
Product: HP All-in-One - 22-b013w (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have never had any problems with my all in one  hp-22-b013w until now. I moved and took all precautions moving it to my new place. Now it won't power on at all. Can anyone tell me what options to take to resolve the problem. could it be possible the power adapter went bad? I don't know how to disassemble the pc to check power module. Any advice would be appreciated.Thank You

1 REPLY 1

‎05-11-2022 10:59 AM

HP Recommended

hi

When you say, not at all, is that no sign, nothing at all?
you don't have any lights on?
the mains adapter, has one, lit or not?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.