hp logo stuck on screen and keyboard not working

[hejdkiUye7xu8xh]

Hello,

 I own hp aio 3420 desktop and i have problem that the hp logo screen v7.02 stuck and i cant use my keyboard to move to boot screen ive tried to clean my ram,remove the cmos battery and put it back and nothing happen,any solution?

[Raj_05]

Hi @hejdkiUye7xu8xh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP All-in-One desktop is encountering an issue where the system is stuck on the HP logo screen and your keyboard isn't responding to allow you to access the boot menu. Here are a few steps you can try to resolve this issue.

• Check Keyboard Connection: Ensure that your keyboard is properly connected to the USB port on your desktop. Try using a different USB port if possible or try a different keyboard to rule out any hardware issues.
• Reset BIOS Settings: Since you've already tried removing the CMOS battery, which resets the BIOS settings, ensure that you left it out for at least a few minutes before reinserting it. This should reset the BIOS to its default settings.
• Check for Stuck Keys: Sometimes, a stuck key on the keyboard can cause issues during boot. Press each key on the keyboard to ensure none are physically stuck.
• External Keyboard: If possible, try using an external USB keyboard instead of the built-in one to see if that responds.
• Boot into Safe Mode (if possible): If you manage to get into the BIOS or the boot menu, try booting into Safe Mode to see if the issue persists.
• Hardware Diagnostics: Some HP systems have built-in hardware diagnostics tools that can be accessed by pressing a specific key during startup (often F2 or Esc). Try accessing these diagnostics to check for any hardware issues.
• Update BIOS: If you can access the BIOS, check if there's a BIOS update available from HP's support website. Updating the BIOS might resolve compatibility issues causing the boot problem.

If these steps don't resolve the issue, it might indicate a deeper hardware problem with your desktop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support