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‎01-15-2019 01:11 PM

HP Recommended
Product: hp pavilion slimline
Operating System: Microsoft Windows 7 (64-bit)

My computer has suddenly begun to freeze or lock up.  Boots up OK.  Can do normal activity for a while, then suddenly freezes.  Only changes that have been made since normalcy is a Win 7 Update.  Any ideas how to isolate?  Thanks 

2 REPLIES 2

‎01-15-2019 04:42 PM

HP Recommended

@Suisun_Sue

There have been reports of a recent Win7 Update that causes serious problems -- but since I don't use Win7 anymore, I don't have the detailed information.

What I would suggest is that you run Windows Udpate, find the update history, and see if you can remove the most recent Update.

Hopefully, that will help.



I am a volunteer and I do not work for, nor represent, HP
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‎01-17-2019 12:00 AM

HP Recommended

Thanks.  The most-recent Win 7 update package consists of many individual updates which would have to be separately undone.  Instead I have been stabbing around trying different things (CCleaner, installing the latest Win 7 single update, reducing the number of apps I have open at the same time, changed my Power Plan in Power Options to "Hi Performance") and now the problem seems to have gone away, at least for now. 

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