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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- laptop keeps restarting when it goes to sleep

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02-19-2023 08:42 AM
Whenever I leave my laptop for a few minutes, it crashes and completely restarts. It gave a warning sign that it had a blue screen which flashed for a second then disappeared.
02-19-2023 05:15 PM - edited 02-19-2023 06:16 PM
Hi
Thanks for sharing the bluescreen. It provides valuable information.
Please refer to this site https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7f--unexpected-kerne...
Carefully review all tips provided by scrolling down to: Troubleshoot Hardware and Software.
Respond if you need additional assistance.
I would run diagnostics to check hardware: Start the PC. Tap "ESC".
Select "F2". Run system and components tests.
Uninstall or update recently installed hardware drivers. Remove hardware upgrades.
Could be a power supply or MB problem if you have no: factory installed hardware problems, or hardware driver/software problems, or you have not upgraded hardware.