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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R6AV)
Microsoft Windows 11

Whenever I leave my laptop for a few minutes, it crashes and completely restarts. It gave a warning sign that it had a blue screen which flashed for a second then disappeared. Trouble shooting message.jpeg

1 REPLY 1
HP Recommended

Hi

 

Thanks for sharing the bluescreen. It provides valuable information.

 

Please refer to this site https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7f--unexpected-kerne... 

 

Carefully review all tips provided by scrolling down to: Troubleshoot Hardware and Software.

 

Respond if you need additional assistance.

 

I would run diagnostics to check hardware: Start the PC. Tap "ESC".

 

Select "F2". Run system and components tests.

 

Uninstall or update recently installed hardware drivers. Remove hardware upgrades.

 

Could be a power supply or MB problem if you have no: factory installed hardware problems, or hardware driver/software problems, or you have not upgraded hardware.

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