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‎05-10-2022 02:21 AM - last edited on ‎05-10-2022 06:58 AM by Retired

HP Recommended
Product: HP Laptop - 14-fq0020nr
Operating System: Microsoft Windows 10 (32-bit)

my hp laptop [personal information removed] keeps blinking a black screen that has the HP logo on it and it's stuck there 

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1 person had the same question
1 REPLY 1

‎05-10-2022 09:17 AM - edited ‎05-10-2022 09:17 AM

HP Recommended

Press ESC repeatedly and see if you can run the  HP Diagnostics.   See if there is a disk problem.

If diagnostics report OK then get into the bios and verify the boot order is "windows boot manager"

 

Post back if a problem or what you find.

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