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‎11-09-2024 12:37 AM

HP Recommended
Operating System: Microsoft Windows 11

hi my laptop was showing a bit locked recovery screen . i cannot remember any microsoft email i have attached to it since i bought it . i looked up on google ways to reset my laptop without the recovery key and i did something through command prompt and now i have a black screen with a blue popup that says “boot device not found please install an operating system on your hard disk” i don’t know much about computers so i have no idea what any of this means . i’m fine with completely resetting as i have no way to access a bitlocker recovery key . any help is appreciated thank you 

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‎11-09-2024 07:18 AM - edited ‎11-09-2024 07:19 AM

HP Recommended

Hi:

 

You will have to reinstall Windows on the drive.

 

You can see if your notebook is supported by the HP cloud recovery tool.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

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