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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- locked out of computer
Create an account on the HP Community to personalize your profile and ask a question
11-09-2024 12:37 AM
hi my laptop was showing a bit locked recovery screen . i cannot remember any microsoft email i have attached to it since i bought it . i looked up on google ways to reset my laptop without the recovery key and i did something through command prompt and now i have a black screen with a blue popup that says “boot device not found please install an operating system on your hard disk” i don’t know much about computers so i have no idea what any of this means . i’m fine with completely resetting as i have no way to access a bitlocker recovery key . any help is appreciated thank you
11-09-2024 07:18 AM - edited 11-09-2024 07:19 AM
Hi:
You will have to reinstall Windows on the drive.
You can see if your notebook is supported by the HP cloud recovery tool.
Here is an info link for how to use the utility:
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support