log out takes a long time

[Beep01]

Will the individual that responded to me  will you respond back so that i can explain what happened with your last post to my request.

Thank You 

Beep01

below is my original post.

‎12-11-2016 

‎01-09-2017 07:36 AM

Product Name: HP compaq 8200 slim line

Operating System: Microsoft Windows 7 (64-bit)

Happy New Year Everyone;

     I have a HP Compaq 8200 slim line, the OS is Windows 7 professional,    the problem is When I shut down the computer for the evening  it seems to hang up on "LOGGING OFF"  last night it took over 30 minutes for the computer to complete LOGGING OFF and the computer to shut doen.

Does anyone else have  the same problem ????????

Thanks

Beep01

[A4Apollo]

Hi! @Beep01, Thanks for stopping by the HP Support Forums!

I understand that logging out from your PC is taking a long time.

Please try the steps recommended below.

The steps to be performed in the clean boot are given below:
1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
3. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
4. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
5. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
6. Restart your computer.

The shutdown should go successful this time as all the third party services are disabled.

Refer this article from Microsoft to know how to perform a clean boot in Windows.

1.   Click start, type msconfig.exe in the Start Search box, and then press ENTER.
 If you are prompted for an administrator password or for confirmation, type your password, or click Continue. 
2.       On the General tab, click the Normal Startup option, and then click OK. 
3.       When you are prompted to restart the computer, click Restart.

If clean boot fails to find the root cause, then let’s move on to hardware clean boot to determine if any hardware is posing this problem.

1. Go to start and type device manager.
2. Select device manager from the Control Panel list.
3. Right Click on Sound Card, Video Adapter, and Network Adapter one by one and click disable.
4.  Reboot the computer.  If the problem is fixed then you can enable the hardware devices one by one to find the exact device that caused the problem.

Let me know if this works!

Have a wonderful day ahead! 🙂

[Beep01 · Accepted solution]

Mr. Robot;

   Thanks,  I tried the procedures,  SORRY, those procedures did not solve the problem.   What I did was to " RESTORE THE SYSTEM TO A DIFFERENT DATE "  so far that has seemed to let my computer  loggout and shut down properly,     I hope that I haven't created any other problems by the RESTORE procedure.

Thanks Again

Beep01