missing operating system

[gmisltr]

My pc updated and rebooted itself, I was at work, I came home the nfans were running and it would not wake up, I shut it down, rebooted,nand it comes up missing operating system, my pc guy got it to boot, but sporatically, He thinks the motherboard is shot, How can I fix this?, Can I get a new board and do it myself, of he can, but he is thinking I should get a new system from him,?? Any help?

[DavidSMP · Accepted solution]

Hi @gmisltr,

A warm welcome to the HP community. A very good day to you. 🙂 I reviewed the post regarding boot issues. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂

For better clarity, Let me gather some information:

• Did it display error messages about a hard drive failure?
• Did you run diagnostics on it?

For a start please run the hardware diagnostics on the computer from this link: https://support.hp.com/us-en/product/hp-pavilion-elite-hpe-400-desktop-pc-series/4269972/model/43430...  and run complete diagnostics on it. Please follow the option “Using Hardware Diagnostic Tools when Windows does not open”

• It takes about 2 hours to run. If any part fails it displays a failure code for it. Do make a note of it. If the hard drive fails, you simply need to swap it out with another compatible hard drive by contacting a local technician and reinstall windows on it.

I will be candid about it without beating around the bush. It looks like a hardware issue with the computer. The computer is an older model also. Service options for this product may no longer be available as the parts are not supplied to HP by the original manufacturers.

However, if the motherboard or any other part fails, then it is best to buy a new computer by contacting HP shopping via this link: http://store.hp.com   please select the country and you should be able to locate a phone number to contact them.

It is best to invest on a new computer that gives you a full year of hardware warranty coverage. I am keeping your best interest in mind as I don’t live in Bill Gates neighborhood to try and order different parts and check if this computer works with no guarantees that it would.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles.🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead:)

[gmisltr]

Thanks David SMP for your answer,, My pc guy said about the same,  Thats  what Iwas llooking for, Thank you

[DavidSMP]

Hi @gmisltr,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the new unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.