my camera is not working after many times troubleshoot it temporary fixes but it damage again.

[Himanshu687-sou]

product name hp victus gaming laptop

[VikramTheGreat]

Hi @Himanshu687-sou,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you've already tried many of the common troubleshooting steps. Here are a few additional things you can check to resolve the issue with your built-in camera:
 

Check BIOS Settings: Sometimes the camera can be disabled in the BIOS settings. To check this:

• Restart your laptop and enter the BIOS/UEFI setup (usually by pressing F10, F2, or Esc during startup).
• Look for any settings related to the built-in camera and make sure it is enabled.
• Save and exit the BIOS setup, then restart your laptop.

Reinstall Camera Drivers:

• Go to Device Manager.
• If you don't see "Imaging Devices" or "Cameras," try looking under System Devices or Unknown Devices.
• If you find any related entries, right-click and choose Uninstall device. Restart your laptop to let Windows attempt to reinstall the driver automatically.
• If no drivers are found, visit the HP Support website and search for the specific model of your Victus laptop to download and install the latest camera drivers.

Check HP Support Website: Sometimes, specific drivers or firmware updates are needed. Ensure you have the latest drivers from HP: Update the firmware on an HP printer

• Go to the HP Support website and enter your laptop’s model number.
• Download and install any camera drivers or firmware updates listed.

Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter to see if it detects any issues with the built-in camera.

Check for Hardware Issues: HP PCs - Testing for hardware failures

• Since an external camera works, there could be a hardware issue with the built-in camera.

Check System Files:

• Run the System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) to check for and repair any corrupt system files.
  • Open Command Prompt as an administrator and run the following commands 
    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth

Refer to this document: HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10
 

Troubleshoot the webcam (Windows 11 and Windows 10)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support