my computer ENVY X360 not working

[Rabdelshehed]

the power is on and the caps lock is plinking for 5 second and stop for 5 second the screen totally black, there is fan sound only, I tried  to reset the bios but not working

[praveen196]

@Rabdelshehed Welcome to HP Community!

I understand that the Envy 360 laptop is not working.

Please perform the steps and let us know.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Also, perform the system test.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Rabdelshehed]

I tried all steps, still black screen and not working 

[Rabdelshehed]

The caps lock lamp plinking every 5 second 

the power lamp is on

I hear fan sound

[praveen196]

@Rabdelshehed 

Thank you for the update.

In that case, I would suggest you to contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!

[Rabdelshehed]

I make the phone call and he tried with f2 key it’s not working, then he told me we will send you a box to get the computer to fix it and it will cost around $300 after 5 minutes waiting he say it will cost $600, that’s crazy because it’s near the computer bill, I told him I didn’t fix it and I will not be costumer with hp any more

[asmita6658]

Hi @Rabdelshehed

 have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Have a great day!