my computer is stuck on hp logo

[Philly1-D]

my desktop is stuck on ho logo

[Raj_05]

Hi @Philly1-D,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion computer is stuck on the HP logo, here are some troubleshooting steps you can try.

Perform a Hard Reset

• Turn off the computer completely.
• Disconnect all peripheral devices (keyboard, mouse, printer, etc.).
• Unplug the power cord and remove the battery (if it's removable).
• Press and hold the power button for about 15-20 seconds to discharge any residual power.
• Reconnect the power cord (and battery, if applicable) and try to turn on the computer.

Check for External Devices

• Sometimes, external devices can interfere with the boot process. Disconnect all USB devices and peripherals, then restart the computer.

Enter BIOS/UEFI

• Turn off the computer and turn it back on.
• Immediately press the Esc key repeatedly (about once every second) until the Startup Menu opens.
• Press F10 to enter the BIOS Setup.
• Check if the BIOS recognizes your hard drive. If it doesn't, you may have a hardware issue.

Try Safe Mode

• Restart the computer and press the F8 key (or Shift + F8) repeatedly before the Windows logo appears.
• Select Safe Mode from the menu. If you can boot into Safe Mode, you may be able to troubleshoot further.

Use Windows Recovery Environment

If the above steps don't work, you might need to use the Windows Recovery Environment:

• If you have a Windows installation USB or recovery drive, insert it.
• Boot from the USB drive.
• Select your language preferences, and then click Next.
• Click on Repair your computer.
• Choose Troubleshoot, then Advanced options, and try Startup Repair.

Check for Hardware Issues

• If none of the above steps work, there could be a hardware issue (like a failing hard drive or RAM).

I hope this helps.

Take care and have a good day.

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Alden4

HP Support