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my pavilion 23 keeps shutting down for no apparent reason

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Example: Pavilion 23
Microsoft Windows 10 (64-bit)

my pc keeps shutting down for no apparent reason

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Thank you for posting your query on HP Community,


Have you checked if the PC shuts down in Bios?

Did you try to run any test on the computer from F2?


In the meantime, let's try these steps here:


In the meantime, let's start off by performing a Hard reset on the Desktop:

Step 1: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.


Step 2: ​​​​Boot the computer into the Bios screen and check if it shuts down.


1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

If the laptop stays on in the Bios, I would suggest you try these steps here: HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎


Let me know how it goes for further assistance. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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