no login screen . was told this is software issue and not a warranty problem

[BYRON14]

hp 15.6 inch laptop. boots up and goes to screen but no login box. phoned hp as it is under warranty and said not a warranty issue . it is a software problem so too bad for me.

[Raj_05]

Hi @BYRON14,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems that your HP 15.6-inch laptop is booting up but failing to display the login screen, which can be frustrating. Since HP support has classified this as a software issue, here are a few troubleshooting steps that might help resolve it.

Perform a Hard Reset

• Power off your laptop.
• Unplug any external devices like USB drives, printers, or external hard drives.
• Hold the power button down for about 15 seconds to fully discharge the capacitors.
• Restart your laptop to see if the login screen appears.

Enter Safe Mode

• Restart the computer and as it starts to boot, press F8 or Shift + F8 repeatedly.
• Select Safe Mode from the Advanced Boot Options menu.
• If the login screen appears in Safe Mode, it could be a software conflict. You may want to uninstall recently added software or updates.
• You can also try running a System Restore to a point before the issue occurred.

Use Startup Repair

• Restart the laptop and hold F11 during startup to enter HP’s Recovery Manager.
• From here, select Troubleshoot > Advanced Options > Startup Repair.
• This will check for issues preventing Windows from loading correctly.

Reset Windows

• If the above methods don’t work, you may need to reset Windows to factory settings. This will remove all files and applications but can fix software-related problems:
  1. Press F11 during boot to access the HP Recovery Manager.
  2. Choose Troubleshoot > Reset this PC.
  3. Follow the instructions to perform a full reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support