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‎06-13-2016 01:45 PM

HP Recommended
Product: Pavilion p6641f
Operating System: Microsoft Windows 10 (64-bit)

My PC appears to have been hacked and is asking for a password on boot before I even get to the windos 10 screen.  I do not know what to do short of a system restore...I upgraded to Windows 10 last year but my computer came with Windows 7 when I bought it.

 

Any help would be appreciated! Thank you

 

Rafael57

Rafael
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2016 09:08 AM

HP Recommended

Rafael.

 

It was hacked.

 

That is the SYSKEY password.

 

You will need to try to restore to an earlier date before it started.

 

Most of the time they remove any restore dates to stop you from doing that.

 

If that is so then you will need to do a complete system restore.

 

Sorry Rafael.

 

REO

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5 REPLIES 5

‎06-13-2016 02:04 PM

HP Recommended

Rafael.

 

Does it look like this???

 

original[1].jpg

 

 

REO

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‎06-16-2016 08:58 AM

HP Recommended

Yes that is it!   Sorry about the late response but since I could not use my home computer I had to use the one at work

 

Rafael

Rafael
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‎06-16-2016 09:08 AM

HP Recommended

Rafael.

 

It was hacked.

 

That is the SYSKEY password.

 

You will need to try to restore to an earlier date before it started.

 

Most of the time they remove any restore dates to stop you from doing that.

 

If that is so then you will need to do a complete system restore.

 

Sorry Rafael.

 

REO

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‎06-16-2016 03:03 PM

HP Recommended

Yup that is what I though would have to happen...:smileysad:

 

I'm starting it now...

 

Thanks for your reply though.

 

Rafael

 

Rafael
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‎06-16-2016 04:43 PM

HP Recommended

Sorry to here that Rafael.

 

Let us know how things turn out.

 

Don't feel to bad it is not the first time we have seen this and it will probable not be the last.

 

REO

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